Frequently Asked Questions

This Agreement was last modified on the 1st of February 2020

Shipping Information

What Shipping Methods Are Available?

We currently ship with Canada Post from our location in Burnaby, British Columbia, Canada.

How Long Will it Take To Get My Package?

During checkout please check your Shipment options, during selection you should be able to see the estimated delivery time based on product availability. If you do not receive your product in time please contact our Customer Service team.

How Do I Track My Order?

Please click the Track Your Order link at the top of this site. If you are unable to find your tracking id through the site, please contact us via phone at 1-877-720-7467 or go to our Customer Service page.

Do I Need A Account To Place Order?

You do not need an account to place an order, you can provide the information as a guest. However, we may need to contact you and confirm your payment information before we ship the order.

Common Questions?

What Shipping Methods Are Available?

We currently ship with Canada Post from our location in Burnaby, British Columbia, Canada.

How Long Will it Take To Get My Package?

During checkout please check your Shipment options, during selection you should be able to see the estimated delivery time based on product availability. If you do not receive your product in time please contact our Customer Service team.

How Do I Track My Order?

Please click the Track Your Order link at the top of this site. If you are unable to find your tracking id through the site, please contact us via phone at 1-877-720-7467 or go to our Customer Service page.

How Do I Place an Order?

You can place an order by adding a product to your Shopping Cart. Once you have added the products you can then click on the shopping bag icon and complete the checkout process. If you need any assistance please contact us Monday to Friday between 9am and 5pm Pacific at 1-877-720-7467 and we would be happy to help.

How Should I to Contact if I Have Any Queries?

You can contact us at 1-877-720-7467 Monday to Friday between the hours of 9am to 5pm Pacific Standard Time. You may also visit our Contact Us page.

Do I Need an Account to Place an Order?

You do not need an account to place an order, you can provide the information as a guest. However, we may need to contact you and confirm your payment information before we ship the order.